FAQ

How long will my order take to arrive?
All items are made to order and can take between 10-14 days to make and ship.
How will my order be shipped?
All orders are sent Royal Mail Second class Signed for, unless you select express then these will be sent First Class Signed for once your order is made. 
Where are your items made ?
 All items are designed and made in Great Britain. They are all handmade and posted from the studio in Essex. 
What is your returns policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In the rare instance that an item might reach you and you find a fault with it, please contact us immediately via email lilfoxbusiness@gmail.com
I placed an order over two weeks ago and it hasn't arrived yet?
If this is the case please message us your order number and we will look into it as a matter of urgency. 
If an item has been sent and it hasn't arrived, The Royal Mail suggest that a period of time must pass until the item is 'lost'. In no circumstances will refunds be given for undelivered items. Proof of postage is always obtained at the time of posting.
I own a shop and would love to stock your items, Do you offer wholesale? 
We do offer wholesale for specifically selected shops. Please email us a link to your website to lilfoxbusiness@gmail.com